The people who answer your calls

4/25/2017 (Permalink)

We never think about the importance of answering the phone. Here at SERVPRO of North Arlington our main focus is making sure that every phone call is answered promptly, friendly, and with extreme care. We never know what personality and situation we are going to get once we answer the phone. We could be dealing with someone whom has lost a love one and is in need of biohazard service or it could be someone whose entire home has gone up in flames. Because of these situations that could occur we have been taught to handle each phone call with utmost empathy possible. Our administrative assistance play a very big role in our office; from answering phone calls, to dealing with insurance adjuster, to ensuring that every claim is handled promptly. Not only do our administrative assistance answer the phone but they also work hand in hand with the technicians to ensuring that every job is handled correctly.

We would like to honor all administrative assistance and express how much we appreciate all their hard work.

Administrative week is the last week of April and Administrative Professional day is 4/26/17.

How did administrative professional day begin?

During World War II, there was a shortage of skilled administrative personnel in the United States due to Depression-era birth-rate decline and booming post-war business. The National Secretaries Association, founded in 1942, was formed to recognize the contributions of administrative personnel to the economy, support their personal development, and to help attract workers to the administrative field. Key figures who created the holiday were the president of the National Secretaries Association, Mary Barrett, president of Dictaphone Corporation, C. King Woodbridge, and public relations account executives at Young and Rubicam, Harry F. Klemfuss and Daren Ball.

The official period of celebration was first proclaimed by Charles W. Sawyer as "National Secretaries Week", which was held June 1–7 in 1952 with Wednesday, June 4 designated as National Secretaries' Day. The first Secretaries' Day was sponsored by the National Secretaries Association with the support of corporate groups.

In 1955, the observance date of National Secretaries Week was moved to the last full week of April, with Wednesday now designated as Administrative Professionals' Day. The name was changed to Professional Secretaries Week in 1981 and became Administrative Professionals Week in 2000 to encompass the expanding responsibilities and wide-ranging job titles of administrative support staff in the modern economy. The week-long observance was created in order to space out the bookings at restaurants, country clubs, and other places where administrative professionals would be taken out to lunch.