What our Customers say...
My wife and I received great service from the SERVPRO team that came out during our flooding issue. Oscar Ortiz was amazing! He was extremely knowledgeable and incredibly professional. Oscar was able to let us know what to expect throughout the entire process—from beginning to end—which gave us a good sense of peace during a very stressful time. We knew from the time we met Oscar and his team that we were in good hands. Excellent job SERVPRO! Keep up the good work.
I started using SERVPRO years ago. They are prompt and always trying to impress.
SERVPRO of Grand Prairie is such a great restoration company to work with. Recently, we had a pretty bad disaster due to a small fire and SERVPRO dispatch time was super fast and their techs worked diligently to complete the repairs. ...SERVPRO of Grand Prairie is such a great restoration company to work with. Recently, we had a pretty bad disaster due to a small fire and SERVPRO dispatch time was super fast and their techs worked diligently to complete the repairs. Moreover, the personalized assistance from their rep, Stephen Griffin, was absolutely amazing. He was able to give me prompt updates and ensured that all of my concerns were addressed. I look forward to a continued relationship with SERVPRO of Grand Prairie.
My company had black mold that needed to be removed ASAP! Kathy Anderson was a true staple in the mold remediation process. Kathy was always checking in to see how everything was going and to make sure if I needed anything else that she would be there. Kathy went above and beyond what my company's expectations were and for that we will continue to utilize SERVPRO in the future
We are returning customers. Than you for your excellent service.
Extremely courteous and professional, very informative on every visit. I will definitely recommend you to all my friends. Thank you for your help, Linda.
Dear Pam and Bryan Higginbotham,
Thank you so much for putting the perfect final touch on the miracle of transforming my house to a home by sending a crew to clean the carpets. Although I had vacuumed and spot-cleaned, the carpets were still full of drywall dust and the remnants of having dozens of people in and out of the house when the "finish" day turned into a day of ice and freezing cold. We even turned my dining room into a broadcast studio! It was a marvelous, but slightly messy, experience that has changed my life and lifted my spirits beyond words.
Your employees were friendly, helpful, efficient and thoroughly professional in cleaning my 20 year old carpets - even the worn "trails" are sparkling clean and fresh-smelling. I've had carpets cleaned by a number of different people over the years, but your guys truly did the most thorough job of anyone!
May God bless you and your wonderful employees for your loving, giving spirit.
On 10-20-2016 I woke up 0800am to a home flooded with water. I can honestly say I had no idea what to expect. I notified my insurance company and they recommended SERVPRO and gave me the number to call. I remember thinking, "well, they won't be out here til at least 4pm this afternoon."
I spoke with a friendly call taker who first said, "I am sorry this happened to you..." Then she told that a representative from my local SERVPRO office would be calling me "shortly." Little did I know shortly would be 15 minutes. The representative from the local SERVPRO was very friendly as well. She advices me that the techs were in their morning meeting and would be out there "soon". Again, little did I know soon would be 40 minutes.
I open my front door and there stood (2) kids! With khaki pants and green SERVPRO shirts. I remember thinking, my house is a disaster and they send kids! I watched as these young men sprang into action and kept me informed along the way. As a police officer I deal with young kids quite often and most of the time it's not pleasant. But the manners on these youngsters, to include the one that came back and removed the fans was amazing! Did yall raise these kids?? LOL
I know how important feedback can be. So I wanted to take a few extra minutes, not to just fill in bubbles, but let you guys know that you got a team that serves your mission well. A team that understands first and foremost, that homeowners are in crisis mode. Homeowners are trying to figure out what to do next, who to call next, is my house ruined. But when you team takes the time to show empathy and care for a person's property and present an attitude that everything will be fine we are going to care of this mess, it goes a million miles with your customers.
So great job! Share this letter! And by the way, I hope I never see yall again!
SERVPRO for life.
Nathan & Nancy: First, let me tell you how much I appreciate the excellent work you did in my home at 1424 Oxford Place, Mesquite, TX, in 2015. Not only was the remediation handled expediently but very professional by all of your people. If you ever need a recommendation, please consider me as a very satisfied client! Also, thank you for "holding" all of the items from my home deemed as "unsafe and to be destroyed" for such a long and extended period of time. As I have finally settled my lawsuit on Friday, June 24, 2016, and the parties involved are not interested in receiving these items, you may now destroy these items at your convenience. Again, thank you for the excellent work ethics.....it is so refreshing knowing there are companies like yours that exist. I can now move on after my long 3 year battle and return my home to its original condition before the "black mold invasion"! Please say thank you to all involved! Take care! Cynthia Bowman
Excellent Service. What a great group to deal with.
Super Job!! Super quick, super clean, super crew, super company.
Very pleased with the service provided. 10-10!
They were all very kind and understanding.
Just keep up the great quality service!
All staff was professional, efficient, and polite. Did a great job!
Very professional, prompt, and polite. I am very impressed with the level of service and could not have asked for anything better.
Thanks for restoring all of our contents. Everything came back clean, and soot free.
Fire nice employees. 10-10.
I was truly impressed with the promptness and service I received from your company during our family crisis just a few short weeks ago. From start to finish the members of the SERVPRO family were extremely professional and courteous and put my family at ease during a very uneasy time. I feel comfortable that the job was done correct and that I couldn't have called a better company to assist my family and I during all this. I will express my satisfaction to my insurance company (USAA) as well.
Words can not explain how GREAT the service was today at our home - I am sorry I don't have the names of the 2 guys that came out, but they were AWESOME! They explained everything to us in detail and went to work fast. I fell they deserve a BIG RAISE - they represented your company very well.
SERVPRO of North Arlington was very professional and always responded quickly to any request and need that we had. They made every effort to save our floors from having to be replaced, but unfortunately they were not able. We would recommend to anyone this company to handle any problems that they are having with restoration in our home.
Everyone was Nice & answered all questions. Will recommend to others.
Very pleased with SERVPRO team. Excellent work.
I prefer this branch of SERVPRO for all my water damage repair. (previous customer)
Very friendly prompt and worked quickly.
Prompt & Courteous, Excellent Service.
Was really impressed with the fast response time and great team. Great job.
The gentlemen were very professional and courteous and actually calmed my nerves about this whole situation.